FAQ


Here you can find the most frequently asked questions we get.

If you have any further questions you can always contact via email or though our contact page.

Find out more information about us on our Callestick Farm website

Our full allergen list can be found here: Allergen List

Issues checking out?

If you are unable to checkout your basket, please ensure you have either 'local delivery' items or 'national delivery' items - dependent on where you are sending your order to.

Customers who are ordering for a national postcode cannot checkout a basket with local delivery items. The items available for national delivery are the exact same product, we just keep them stored and distributed separately.

Another reason could be you have not reached the minimum order for the area. Minimum order - NATIONAL £30 - LOCAL £20

If you continue to have problems, please contact us at the office (Office open Monday – Friday, 9am-5pm) via homedelivery@callestickfarm.co.uk, our Contact Us page, or call us on 01872 573126.

For years, we have been dreaming of being able to send our ice cream all around the country … lockdown drove forward this ambition and we are now able to send #AScoopOfCornwall straight to peoples doorsteps nationally! Our ice cream will arrive in a sturdy cardboard recyclable box, packed with wool lining and dry ice, keeping the delicious contents frozen for up to 30 hours!

Minimum order for national deliveries is £30 with a delivery charge of £5.

You can order as much ice cream as you want up to 12 Litres and the delivery charge will stay the same at £5.

Dimensions (LxWxH)

125ml Tubs x 24 - 68mm x 68mm

500ml Tubs - 97mm x 106mm

2 Litre Tubs - 223mm x 165mm x 78mm

2.5 Litre Tubs - 170mm x 146mm x 143mm

4 Litre Tubs - 223mm x 165mm x 149mm

5 Litre Tubs - 340mm x 155mm x 138mm

Local delivery products will arrive via our own freezer vans and local drivers. National delivery will arrive straight to your door packed with insulation and dry ice via courier.

Order before 12pm Monday for delivery on Tuesday

Order before 12pm Tuesday for delivery on Wednesday

Order before 12pm Wednesday for delivery on Thursday

Order before 12pm Thursday for delivery on Friday

Any orders placed after 12pm Thursday and including Friday, Saturday, Sunday, will be added to our Monday orders for delivery on Tuesday.

Our insulated box means your delivery can be left in a safe place until you are home!  Our ice cream is shipped with the couriers DPD and they are required to deliver on first attempt.

You can track your order using the tracking link provided on your delivery day when you will be given a time slot. When you are back home, make sure your order is correct and tuck in!

Unfortunately, we are unable to make any changes to an order after you have completed checkout. This includes changes to flavours, additional item requests or incorrect information - such as names and address - stated during the order.

To cancel your order, please do so as soon as possible. Forward your ‘Order Confirmation’ to our homedelivery@callestickfarm.co.uk email address. Please confirm in the email you wish to cancel your order and we will issue a refund as soon as possible. You can then place a new order with the changes you needed to make.

We are so happy to say that can deliver almost everywhere in the UK! Unfortunately the Scottish Highlands and Islands are not a next-day delivery zone and our ice cream wouldn’t be able to get there in time before melting. A message should pop up at checkout if we can’t deliver to you.

Dry Ice: The dry ice will be sent in a sealed envelope within the box. Please do not open the contents and touch it directly as it can cause freezer burn - make sure to keep away from small children. Once you have unboxed your delivery, leave the dry ice in a well-ventilated space for 24 hours or until it has fully evaporated. When all that is left is the wrapper, you can dispose of it in the general waste.  

Insulation: ‘Wool is an amazing Smart Fibre - not only is it is natural and sustainable, but is a superior insulator. Wool is one of the most sustainable natural materials, being available in abundance as a by-product of rearing sheep. The wool insulation is totally compostable and biodegradable, releasing valuable nitrates back into the soil. Find out more here: www.woolcool.com’

Cardboard Box: This is 100% recyclable in card recycling or reuse for storage.

Please call the office on 01872 573126 or email sales@callestickfarm.co.uk . Please do this as soon as possible and we will check for your order on our system.

Local orders are delivered by our friendly drivers straight to your door.

Local customers have our full range of ice creams and sorbets in all flavours and sizes available to them. Plus a range of pasties and sausage rolls from Prima Bakeries, brownies from The Brownie Baker and chocolate from Josh's Chocolate.

Minimum order is £20.00 Delivery is free.

Dimensions (LxWxH)

125ml Tubs x 24 - 68mm x 68mm

500ml Tubs - 97mm x 106mm

2 Litre Tubs - 223mm x 165mm x 78mm

2.5 Litre Tubs - 170mm x 146mm x 143mm

4 Litre Tubs - 223mm x 165mm x 149mm

5 Litre Tubs - 340mm x 155mm x 138mm

Local orders will be delivered by our drivers.

National orders will be delivered by courier with insulation and dry ice - The delivery charge of £5 will apply to this method.

Below are the local delivery days for every Cornwall post code.

Monday

PL10, PL11, PL12, PL13, PL14, PL17, PL18, PL22, PL23, PL24, PL25, PL26, TR1, TR2, TR4, TR6


Tuesday

PL15, PL27, PL28, PL29, PL30, PL31, PL32, PL33, PL34, PL35, TR1, TR3, TR4, TR6, TR7, TR8, TR9, TR10, TR11, TR12, TR13, EX23


Wednesday

TR14, TR15, TR16, TR17, TR18, TR19, TR20, TR26, TR27, TR1, TR4, TR5, TR6


Thursday

PL10, PL11, PL12, PL13, PL14, PL17, PL18, PL22, PL23, PL24, PL25, PL26, TR1, TR2, TR4, TR6


Friday

PL15, PL27, PL28, PL29, PL30, PL31, PL32, PL33, PL34, PL35, TR1, TR3, TR4, TR6, TR7, TR8, TR9, TR10, TR11, TR12, TR13, TR14, TR15, TR16, TR27, EX23

Our drivers will have spoken to the office at the farm and told us you were not in, we will then contact you to rearrange your delivery for the next time we are in your area.

To make amendments on your order, please call the office on 01872 573126 or email sales@callestickfarm.co.uk.

Please do this as soon as possible so we can everything rectified for you.

Please call the office on 01872 573126 or email sales@callestickfarm.co.uk.

Please do this as soon as possible and we will check for your order on our system.